Our customer commitment during the COVID-19 crisis

At Porter Lee Corporation, we recognize the important role we play in providing our customers with uninterrupted support during this critical time. We are actively monitoring COVID-19 and want to let you know how Porter Lee Corporation is responding to the situation and how we plan to continue our projects and services.

Porter Lee Corporation has a 25-year history of always being there to support our customers.  At critical times we have risen to the occasion and tried to go above and beyond what is expected. I am reaching out to reiterate our ongoing dedication as your friend in these times of unprecedented global challenges.

We have and will continue to execute our Business Continuity Plan to ensure the continuation of services. We are listening to our Illinois State Government, Federal government and the CDC regarding COVID-19. We will continue to learn from these agencies for the duration of this crisis.
Protecting our employees and customers

We have given a priority to the health and safety of our employees and their families. To assist with this goal, we have started several initiatives.

  • We have taken steps to limit exposure to the virus by providing remote – work solutions following the guidance from government.

  • We are Restricting travel and employees will interact with customers in a very limited capacity. We feel fortunate in that we require no interaction with the general public.

  • We continue to offer remote services for support as well as installation and training.

  • We continue to reinforce safe behavior in every environment – from our office to customer sites.

  • We are providing flexible work hours to help families care for their needs.

  • While we are not enjoying business as usual, many of our employees regularly work remotely on customer systems and this transition has been smooth.

  • We will continue working together successfully to help reduce the inevitable anxiety that surrounds any crisis.

  • We are in continuous communication with our employees reminding them about the importance of good hygiene, supporting whenever is needed and reminding them to listen to the public health authorities.

Serving our customers:
As always, we remain dedicated to our Police Department, Crime Lab and Medical Examiner customers.  Our commitment to you is:

  • We will ensure our “always online” model remains in place.

  • We will maintain proper contingency plans to ensure service continuity for you, our customers.

  • Our teams in Schaumburg and the surrounding Chicago land area – have been working at all hours to make sure that our operations are “business as usual” for our customers.

  • Our Programmers, Technical Support and Management is 100% enabled to work from home to ensure your support is uninterrupted.

  • We expect to maintain all levels of project management and support.

  • In addition to support, we will continue working on new projects for management, programming and configuration.

Please feel free to reach out myself or support to access more information as needs arise.
Everyone at Porter Lee Corporation is here for you. If you have any additional questions, concerns or feedback, please feel free to reach out.

As always, thank you for being a customer and for your continued trust as we manage through this time together.


Timothy Smith

Porter lee Corporation

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