Our customer commitment during the
At Porter Lee Corporation, we recognize the
important role we play in providing our customers with uninterrupted
support during this critical time. We are actively monitoring COVID-19
and want to let you know how Porter Lee Corporation is responding to
the situation and how we plan to continue our projects and services.
Porter Lee Corporation has a 25-year history of
always being there to support our customers. At critical times
we have risen to the occasion and tried to go above and beyond what is
expected. I am reaching out to reiterate our ongoing dedication as
your friend in these times of unprecedented global challenges.
We have and will continue to execute our
Business Continuity Plan to ensure the continuation of services. We
are listening to our Illinois State Government, Federal government and
the CDC regarding COVID-19. We will continue to learn from these
agencies for the duration of this crisis.
Protecting our employees
We have given a priority to the health and
safety of our employees and their families. To assist with this goal,
we have started several initiatives.
We have taken steps to limit exposure to
the virus by providing remote – work solutions following the
guidance from government.
We are Restricting travel and employees
will interact with customers in a very limited capacity. We feel
fortunate in that we require no interaction with the general
We continue to offer remote services for
support as well as installation and training.
We continue to reinforce safe behavior in
every environment – from our office to customer sites.
We are providing flexible work hours to
help families care for their needs.
While we are not enjoying business as
usual, many of our employees regularly work remotely on customer
systems and this transition has been smooth.
We will continue working together
successfully to help reduce the inevitable anxiety that surrounds
We are in continuous communication with our
employees reminding them about the importance of good hygiene,
supporting whenever is needed and reminding them to listen to the
public health authorities.
Serving our customers:
always, we remain dedicated to our Police Department, Crime Lab and
Medical Examiner customers. Our commitment to you is:
We will ensure our “always online” model
remains in place.
We will maintain proper contingency plans
to ensure service continuity for you, our customers.
Our teams in Schaumburg and the surrounding
Chicago land area – have been working at all hours to make sure
that our operations are “business as usual” for our customers.
Our Programmers, Technical Support and
Management is 100% enabled to work from home to ensure your
support is uninterrupted.
We expect to maintain all levels of project
management and support.
In addition to support, we will continue
working on new projects for management, programming and
Please feel free to reach out myself or support
to access more information as needs arise.
Everyone at Porter Lee
Corporation is here for you. If you have any additional questions,
concerns or feedback, please feel free to reach out.
As always, thank you for being a customer and
for your continued trust as we manage through this time together.
Porter lee Corporation